Shipping & Payment Info
When will my order ship?
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am PST will not be shipped out until the next business day. If you order after 9 am PST on a Friday, your order will likely be shipped out on the following Monday.
What payment types are accepted?
We accept Visa, Mastercard, Discover, and American Express, PayPal and Apple Pay!
Who can I contact with questions about my order?
You may email us at hello@sonreiskin.com
Do you ship internationally?
International shipping is currently available to {Insert Country Names}. Shipping rates for international orders will be calculated at checkout.
Who handles your international shipping?
We ship all our international orders with Passport, our trusted third-party international shipping carrier. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and quickly.
Do I have to pay duties and taxes?
To create a better delivery experience for you, we ship all international orders Delivered Duty Paid (DDP). By shipping DDP , duties and taxes are collected directly at checkout so that your package is not stopped and held by customs.
Please note that duties and taxes assessed by customs vary by country and product.
How can I track my package?
Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your {Insert Brand Name} tracking page.
When will I receive my order?
We want you to receive your order as fast as possible!
International orders are typically delivered within 8 -14 business days once the order has been fulfilled. Once your order has been fulfilled, the estimated delivery date will be shown on your tracking page.
My package seems to have stopped moving.
If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will be updated with the latest shipping status.
At any time, if you have a shipping related question you can reach out via your tracking page (‘Need Help’ button) or via email at help@passportshipping.com.
Product Info
Where are your product made?
All of our products are proudly made in the USA.
How often should I reapply my sunscreen?
For continued sun protection, sunscreen should be applied at least every 2 hours, if playing in water, swimming, or sweating, should be applied after the water resistant time (80 minutes), as well as after towel drying.
Where can I find the expiration date of my Sonrei sunscreen?
The expiration date of our products can be found on the crimp seal of the tubes.
Are your products water resistant?
Yes, Sonrei products are water resistant for 80 minutes, which is the maximum water resistance claim allowed by the FDA in the United States.
Do your products contain parabens or PABA?
No, all Sonrei products are paraben free and PABA free.
Are your products gluten-free?
Yes, all Sonrei products are gluten-free.
Are your products vegan friendly?
Yes, all Sonrei products are vegan friendly.
Are your products reef friendly?
Yes, Sonrei products adhere to all of the guidelines of being considered reef-friendly, meaning they are free of the chemical sunscreen actives Oxybenzone and Octonixate.
Our passion is to develop products with environmental artistry. We look at the entire sunscreen formula – not just SPF actives – when evaluating our success.
Are your products animal cruelty free?
Yes, all Sonrei products are animal cruelty free.
Do any products contain genetically modified organisms (GMO)?
No, all Sonrei products are non-GMO.
Are your products natural?
Sonrei products are made with natural ingredients from the earth but are not 100% natural.
Do your products contain fragrances?
No, Sonrei products are fragrance free.
